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High Quality Catering Equipment
Terms and Conditions

Goods supplied at all times remain the property of SANS Catering Supplies/Hire-It-All, hereafter referred to as "Hire-It-All”.

1. The hire ratesinclude for a three-day period commencing on day of delivery, day of hire and the day of return. Items not returned by the return date will be charged at an extra 20% of the hire rate for each day overdue.

2. A Deposit equals to 50% of the hire charge, or £50 whichever is the higher. Or an amount at the discretion of the Company is due together with the hire charge at the commencement of the hire. Drivers are not allowed to make a delivery until payment is received in full. Drivers collecting goods are not authorised to return deposits or check goods.

3. Goods returned/collected will be counted after washing and deposit returned by post after the equipment has been checked by authorised staff. Where the deposit is not sufficient to cover the replacement cost, the HIRER is liable for the balance. Customer’s goods cannot be accepted as replacement.

4. Prices subject to alterations without notice.

5. Minimum Hire Chargeis £10.00 collected - delivered orders minimums by area. All equipment is dispatched clean,sanitsed and ready to use. The hire charges are based on the assumption that all equipment will be returned clean. If equipment is returned in a soiled condition it is on the understanding that a cleaning surcharge will be incurred. The cost of this service is up to 50% of the hire charge and is raised on all soiled items. If the "Crystal Clean” service is used we require that excess food be removed from the plates and cutlery.

6. All Shortages, damaged, broken or chipped items, or incorrect items returned will be charged for, based on our current purchase Price List.

7. No exception will be made to Clause 6 unless such shortages, damaged or broken items are reported to this office within 12 hours of the collection or delivery time.

8. Boxes and cartons will be charged up to £30.00, if damaged, part missing or not returned.

9. Orders are fulfilled subject to these conditions and the availability of the equipment at the commencement of the hire. Confirmation of hire is under the proviso that the hirer has accepted these terms and conditions in full.

10. Prices are exclusive of VAT.

11. CANCELLATION CHARGE. Any hire order or part thereof cancelled: Under 4 Weeks – loss of deposit, Under 7 Days, 50% of hire charge. Under 72 hrs – 100% of hire charge

12. DELIVERY or COLLECTIONis not included in the hire charge. If delivery or collection is required, a charge will be made depending upon distance. Charges will be based on our driver having unencumbered access to a convenient ground floor location, The customer must ensure that a responsible person is in attendance to receive or hand over the hire goods as applicable. In the case of collection, all goods should be checked, re-boxed as appropriate and ready for immediate loading. Any delays, additional labour or transport or other expenses resulting from the failure by the customer to fulfill any of conditions referred to in this clause will incur extra charges.

13. DAMAGE TO LINEN. Table linen must not be returned damp or wet. This can cause mildew. Damage resulting from mildew or other stains and burn marks will be invoiced at the full replacement cost.

14. Two forms of identification showing the invoice address are required for all customers collecting equipment from the warehouse.

15. The full Conditions of Contract are printed on the reverse of the invoice / confirmation.

16. Loss, accidental damage or injury is not covered by Hire-It-All insurance’s and is entirely at the Hirer's own risk.


Safety/Operating instructions are provided with all equipment. It is important that the Hirer is familiar with this before operating any equipment. The Hirer is responsible for operating all items/equipment in a safe and proper manner in accordance with the safety operating instructions provided.

All equipment has been checked prior to delivery, if however the Hirer is in any doubt as to safety or proper use, turn off/disconnect all services to the appliance and contact our office. No responsibility will be accepted for accidents caused through improper use. Barbecues must not be used indoors or in marquees. Use of gas cylinders not supplied by us may be dangerous. Proper ventilation must be provided for all cooking and heating regardless of fuel used.

The first reason I buy from SANS Catering Supplies is that I believe that SANS Catering Supplieshas always been very fair and patient with us and that SANS Catering Supplies has always tried hard to meet all our requirements, no matter what I have requested, often with very little notice and very little budget.
Mr Agarwal - Leicester
I just want to say thank you for the wonderful service that you gave us when supplying the equipment for our wedding. We had a great time and your items really set it off, especially the glasses.
Ray and Sharon - Birmingham
Just wanted to send a note to say thank you very much for all your help on our wedding day. We were so pleased with the tables, chairs and place settings that you supplied. At every stage you were fantastic and so accomodating with all our changes, sorry about that! Look forward to using you again soon.
Mike and Helen - Coventry
Hire It All
Tel: +44 (0)116 276 7930
Email Us: sales@sansca.com

SANS Supplies Ltd t/a
SANS Catering Supplies
5 Uxbridge Road, Leicester
LE54 7ST, United Kingdom
© Copyright 2018 - All rights reserved - SANS Catering Supplies